User Experience Mapping by Peter W. Szabo

By Peter W. Szabo

Key Features

  • Keep the readers addicted to to the publication with conversational, encouraging tone.
  • Have an professional on board.Filled with sensible use circumstances and desires to be much less wordy.

Book Description

Do you must create higher items and leading edge strategies? consumer event Maps may help you realize clients, achieve strategic insights and increase verbal exchange with stakeholders. Maps may also champion user-centricity in the organisation.

Two complicated mapping recommendations might be printed for the 1st time in print, the behavioural switch map and the 4D UX map. additionally, you will discover person tale maps, activity types and trip maps. you are going to create wireflows, psychological version maps, surroundings maps and resolution maps. during this publication, the writer will aid you use insights from genuine clients to create and enhance your maps and your product.

The booklet describes every one significant consumer event map style intimately. beginning with basic thoughts in accordance with sticky notes relocating to extra advanced map types.

In every one bankruptcy, you'll clear up a real-world challenge with a map. The ebook comprises special, newbie point tutorials on growing maps utilizing diverse software program items, together with Adobe Illustrator, Balsamiq Mockups, Axure RP or Microsoft observe. whether you don’t have entry to any of these, each one map kind is usually drawn with pen and paper.

Beyond developing maps, the publication also will exhibit communique options and workshop principles. even supposing the e-book isn't really meant to be a finished advisor to fashionable consumer adventure or product administration, its novel principles can assist create larger options. additionally, you will find out about the Kaizen-UX administration framework, built by way of the writer, now utilized by many corporations and in-house UX groups in Europe and beyond.

Buying this map provides you with 1000's of hours worthy of person adventure wisdom, from one of many world’s top UX specialists. it is going to switch your clients’ global for the higher. while you are nonetheless now not confident, we've hidden a few cat drawings in it, simply in case.

What you are going to learn

  • Create and comprehend all universal person event map types.
  • Use lab or distant person study to create maps and comprehend clients better.
  • Design behavioral switch and signify it visually.
  • Create 4D person event maps, the “ultimate UX deliverable”.
  • Capture many degrees of interplay in a holistic view.
  • Use adventure mapping in an agile crew, and find out how maps assist in speaking in the crew and with stakeholders.
  • Become extra consumer centred and support your organization turn into user-centric.

About the Author

Peter W. Szabo is among the world’s top person event experts. he's a common convention speaker and consumer centricity evangelist. His UX web publication, the received its attractiveness for its UX administration articles, and novel consumer event procedure. He was once a senior supervisor best the UX staff on the world’s largest on-line playing company Amaya Inc. (known for manufacturers equivalent to PokerStars, BetStars or FullTilt). As UX Director at WhatUsersDo (Europe’s biggest distant trying out platform), he contributed to the common reputation of distant study within the UX industry.

Outside of the UX international, he's the proud father of his daughter Maya and his son Magor. He enjoys examining, taking part in video games (not simply machine ones) and he's a cat individual. okay, that’s a sarcasm, he's easily crazed for cats.

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